Dollar General Company is a chain of discount stores and one of the largest American companies in Goodlettsville, Tennessee. It started in 1939 as a J.L Turner and Son small family company by James Luther Turner and Cal Turner in Scottsville, Kentucky. It became known as the Dollar Capital Corporation in 1955 and later was renamed the Dollar General Corporation in 1968. It also floated on the New York Stock Exchange. The company was acknowledged in the Fortune 500 list in 1999 and moved up a list rank to 112 by 2020. Today, Dollar General is considered one of the most profitable stores in rural America, with $27 billion in revenue in 2019.
Several services that Dollar General stores in the USA offer aim to improve customers’ convenience and the time spent begging for their products. Such services include store visits, curbside Services, and Delivery services. Some outlets also have provision for ‘Click & Collect,’ whereby clients can order products online and pick them up inside the store. Such service diversity means that Dollar General addresses all the customers’ needs to make shopping as convenient and flexible as possible.
Ratings and Reviews of Customers About Dollar General in the United States
Overall, an analysis of more than 4.23 million customers’ reviews and ratings from the Dollar General locations shows an exemplary image; the stores are rated at 4.11 stars on average. As stated in the report, 74.64% of the evaluations represent an excellent level of customer satisfaction, demonstrating that the shop satisfies the requirements and expectations of a significant number of clients. 10.0% of the assessments were unfavorable, which also means that there is still opportunities for improvement. Thus, it is possible that Dollar General can improve its ratings and customer satisfaction. Almost ¾ of the customers have given a positive score. This has well portrayed Dollar General’s service, product range, and physical store conditions. However, it is also important to note that 10% of the reviews represent poor customer feedback, which means that one in ten customers got unsatisfactory services. This unhappiness may result from factors that may include product availability, customer service, clean environment, or other operating factors.
The relatively large proportion of positive feedback indicators highlights that it is necessary to strengthen such aspects as customer relations, the price policy, and the range of goods and services provided within the framework of the Dollar General concept. On the other hand, 10% of reviews that suggest poor feedback provide information on areas that Dollar General can enhance. The appropriateness of the exteriors and interiors, the long time checkers took to check people out, staff attitude, inadequately stocked products on shelves, and unclean store environments were some of the areas that could be managed to ensure that only a few customers left complaining.
Location Distribution of Dollar General Store
Dollar General is a chain with 20,039 shops in 48 states and territories, ensuring that a significant part of the American population can reach them. Dollar General currently has stores in 7,724 different cities, meaning that it caters to both urban and rural customers, who can easily access the stores as they are always nearby.
Furthermore, Dollar General’s widely spread stores have received a relatively good reputation among consumers. The overall average rating across its stores is 4, according to the survey. Thus, the high value created implies that the company effectively delivers a favorable shopping experience and satisfies the consumer with its portfolio of products and services.
Dollar General stores have established the Company’s stores in 48 out of the 50 states across territories in the United States. This implies that just about all states in the United States will subsume at least one Dollar General store; thus, it may not be difficult for people to shop at one of the stores regardless of the state they live in. The fact that there are hundreds of Dollar General stores all around the United States can tell a lot about how popular and readily available these stores are to millions of consumers.
States and Territories with the Most Dollar General Stores
Hence, Dollar General has locations in several states, with Texas, Georgia, and North Carolina having the most stores. Texas has the most Dollar General stores, claiming 9% of the stores across the United States with 1,854 stores. This means, for instance, there is one Dollar General store per 15,640 people in Texas, meaning the store has pretty good coverage in the state.
North Carolina and Georgia have the most significant representation of Dollar General stores; the two states contain approximately 5 percent of Dollar General stores in the United States. Existing evidence shows that Georgia currently has one thousand eighty-six stores and has access to one store for every 9,776 people.
Similarly, in North Carolina, there are reported to be 1,075 stores, and there is a store for each 9,756 people. These statistics show the establishment of Dollar General stores in these states, which indicates that the residents can easily access the stores.
Top States and Territories with Dollar General Stores
Dollar General operates in many states within the United States of America, and Texas is the most Majestic state where it is established. There are a total of 20,034 Dollar General stores in the United States, out of which 1,854 stores are situated in Texas, which comprise 9 percent. For such a population of 29 million this means that there is one store for every 15.64K people. This is the most excellent density proof of Dollar General’s easy access and patronage in the state, which evidently benefits a large proportion of the populace.
Georgia also has a good number of stores all across Dollar General. Its stores are 1,086, which is equal to 5% of the total national number, and the population of Georgia is 10.62M. People are served by one store per 9.78K inhabitants.
In the same way, North Carolina has a population of 10.49 million and 1,075 stores, meaning that stores are approximately one per 9.76K people. Dollar General has a large number of stores, guaranteeing people’s access to this chain.
Other states illustrated in the list include Florida, Tennessee, Ohio, and Pennsylvania. Florida currently has 1,052 stores and a population of 21.48 million; this means that there is one supermarket per 20.42K inhabitants.
Tennessee has 1005 stores, and Ohio has 1005. However, the store per capita in Tennessee is 6. 83 million people, or one store for every 6.79K people, and Ohio contributes 11.69 million people (one store per 11.63K people).
Pennsylvania is one of the most significant markets; the company has 967 stores with 12.80M residents, of which only one store for each of 13.24K. These numbers show a significant number of Dollar General stores in such states; hence, they are easily accessible to many people.
List of Other States and Territories With Most Dollar General Stores
The remaining states with the highest number of stores include Alabama, Kentucky, Michigan, and 4 other states, making the total 10 states.
Alabama has 947 stores for its 4 million people, making it one of the highest retail store densities in the United States of America. Of the 9000 successful outlets, 9 million residents per store or one store per 5,180 residents took the number of operational stores to 9 million residents per store, making it the state with the highest store density among the states mentioned.
Kentucky has 757 stores, implying it has the largest per-capita store by a large margin. There are 4.47 million residents or one store per every 5,90K people.
Michigan has a population of 9.99 million residents. In the United Kingdom, 741 stores serve people, meaning one store for every 13.48K people. These states also display a high penetration of Dollar General, guaranteeing that people of even the slightest number can access the firm.
Cities with Most Dollar General Stores in The United States
Her e are the cities in the United States with the most Dollar General stores, along with a deeper look at the reasons behind their prominence:
San Antonio in Texas has Dollar General stores, most of which are 63. This could be attributed to the fact that the city has a very large population and area, which is why many stores are needed to fulfill its inhabitants’ demands. Dollar General’s main strategy is opening the stores at convenient locations, which means that the shoppers will be able to shop and obtain the product and other essentials without going far.
Indianapolis, Indiana, has 47 Dollar General stores ranking second. Indianapolis is a large metropolitan area with ghettos with various demographics. Dollar General stores can be easily found in most neighborhoods; therefore, residents can run errands and buy the necessary products in these stores. This accessibility is very beneficial where one cannot easily access the large retail stores as commonly.
Dollar General stores in Houston, Texas alone are 46 in number. Houston is one of the biggest cities in the United States based on population and geographical size. Therefore, these numerous stores are of great benefit to the multiple residents. Numerous stores make sure that the city’s citizens can easily access cheap products, which bears so much importance, especially given the city has a vast population.
Jacksonville, Florida, has 45 Dollar General stores. As a large city in a geographical area, Jacksonville is the largest city by area in the contiguous United States, requiring it to have well-distributed stores for its population. This location allows expanded area residents to shop at Dollar General stores comfortably.
In Tennessee, Knoxville is the home of 37 stores of Dollar General. Urban and suburban-populated Knoxville can utilize variations in places with multiple Dollar General stores. This will help people who live either in the crowded premises of apartment buildings or on the outskirts of a town to have cheap stores within their reach.
Currently, Columbus, Ohio, has 35 Dollar General stores. Columbus, being an established city, has all the stores covering the entire city, making it easier for shoppers to access them. This will be of immense advantage to the residents in the outlook of getting their goods from Dollar General instead of massive retail outlets.
Louisville, Kentucky, also has a total 35 number of Dollar General stores. A large population coupled with different neighborhoods within Louisville makes having several Dollar General stores in the community very important. The stores are the usual local suppliers of essential commodities that are easily accessible and relatively affordable.
Next in the number of Dollar General stores is Memphis, Tennessee, with 35 stores similar to Louisville and Columbus. This is because the giants have laid down these stores in almost every corner of Memphis, meaning that the citizens can easily access these stores irrespective of their residential area.
Currently, Oklahoma City in Oklahoma has 33 Dollar General stores. This number is helpful because it allows catering to the city’s clientele population while providing several convenient locations. Due to the large area that Oklahoma City occupies, the city is fortunate to have many Dollar General stores so that the population can access cheap products.
Lastly, the city with the most Dollar General stores is El Paso, Texas, which has 31 Dollar General stores. The stores’ locations are proper so that residents can quickly identify one store that can supply all their requirements within a day. Thus, multiple Dollar General stores are essential for El Paso residents, given that the population is still increasing and the area in which the store is located is geographically large.
States and Territories with no Location of Dollar General Stores
8 states and 3 territories of the United States have no store of Dollar General at all. They include American Samoa, Guam, U. S. Virgin Islands, Northern Marianas, Puerto Rico, the Hawaiian Islands, Alaska, and the District of Columbia, including Washington, D. C. Nevertheless, these particular areas cited having no store of Dollar General despite the company’s imposing a vast presence in the country.
American Samoa, Guam, the U.S. Virgin Islands, the Northern Mariana Islands, and Puerto Rico are some regions under the United States territories but not in the mainland area. Because of their geographic location and different market environments, Dollar General currently has no stores in these territories. It needs to be pointed out that these areas are comparatively less populated, and most of them are islands compared to the mainland states where Dollar General is present; this could explain why the Tennessee store chain is not established in these areas.
Hawaii and Alaska, the two states, have not yet recorded any operating Dollar General stores. About the same, both states are relatively isolated from the rest of the contiguous states; Hawaii is situated in the Pacific Ocean and consists of islands; Alaska occupies the northwestern part of the territory, bordered by Canada. The transportation problems and the elevated expenses for delivering goods to remote areas might be why Dollar General has no stores there.
The District of Columbia, famously called Washington, D. C., also lacks Dollar General Stores. Due to its status as the capital of the United States, D. C. has somewhat different urban conditions and covers the area significantly less than each state. Other establishments of various types of stores and businesses overshadow those of the general merchandise store in D. C. Perhaps that is why Dollar General is not situated in this area. However, Dollar General does not operate in these 8 areas explained above; it is prevalent throughout the remaining US states, offering products to millions of customers in remaining states and territories.
Conclusion
The subsequent data displays the top cities with the most Dollar General stores in the nation, which points to the chain’s penetration into cities. In the same way, the store outlets help the people in these cities access affordable merchandise and daily needs, highlighting the company’s operation model of making shopping cheap and accessible for all parties.
